Job Description
We’re recruiting for a Customer Experience Advisor to join our Retail Customer Services Team.
Our phone lines are open between 8am-7pm Monday- Friday (some areas of the business vary in hours so you may work different hours to these started). You’ll work 35 hours during our opening times working 3 days from home and 2 days in our Cardiff office - with a starting salary of £24720
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.
What you'll be doing:
- You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers
- You’ll provide customers with a first-class experience during every interaction
- Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient
- Delivering a personable service to our customers, supporting our customers needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture
- For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General
Who we're looking for:
- The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in our full-time office-based induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients
- People who love helping people! People who challenge positively, commit together and act decisively!
- Strong communication and administration skills and passion to support customers, whatever their personal circumstances
- Confidence in using a desktop or laptop and experienced in using MS Off
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent
- employees only)
- There are the many discounts we offer – both for our own products and at a range of high street stores and online
- In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart