Job vacancy: Patient Services Support Manager, University Hospitals Plymouth NHS Trust, Plymouth | trac.jobs

Job summary Main area Support Services Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week Job ref 216-AM-CO7813564-A Employer University Hospitals Plymouth NHS Trust Employer type NHS Site Derriford Hospital Town Plymouth Salary £32,073 - £39,043 Per Annum Salary period Yearly Closing 24/05/2026 23:59 Employer heading Patient Services Support Manager NHS AfC: Band 5 Job overview University Hospitals Plymouth is seeking an enthusiastic and motivated professional to become a key member of our Facilities Leadership Team within Hotel Services Management. This is an exciting opportunity to play a central role in shaping and delivering high-quality facilities services at our brand new Diagnostics Centre in Plymouth city centre, directly supporting clinical excellence and enhancing the patient experience. In this pivotal role, you will lead the day to day delivery of essential services including cleaning, portering, linen, waste, and administrative support - ensuring safe, efficient, and professional environments for patients, staff, and visitors. Working in close partnership with clinical and non-clinical colleagues, you will help create a seamless, responsive service that underpins outstanding care. As part of our wider Site Services Directorate, you will also contribute to meaningful service improvement initiatives, bringing innovation, leadership, and a commitment to excellence. If you thrive in a fast-paced, people-focused environment and are passionate about leading teams that make a genuine impact, this is your opportunity to help shape the future of facilities services in a modern healthcare setting. Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. Main duties of the job The post holder will be part of a team responsible for the leadership and operational management of all hotel services provided to UHP. Specifically, the post holder will provide support to the Patient Services Managers responsible for the operational management of hotel services provided across UHP including all the relevant peripheral sites The post holder will be responsible for supporting the delivery of operational performance targets and the achievement of relevant local and national standards as appropriate. The post holder will line manage the supervisory team responsible for the allocation of staff and ensure that a professional service is delivered cost effectively, flexibly and which meets regulatory standards and patient expectations. This will involve working closely with Matrons, Ward and Department Managers, Infection Control and other stakeholders to ensure the agreed service levels are provided and maintained. As part of the wider Site Services Team the post holder will take part and support service improvement activities across Site Services and more local