Job Description
Administrator / Operations Assistant Terracotta Property Hybrid - 4 days London Bridge office / 1 day WFH Up to £30,000 + bonus Ensuring smooth communication and coordination among Surveyors & Valuers, Clients, and Senior Management. Responsible for managing administrative tasks that support our team and operations, while also playing a key role in maintaining and enhancing our digital presence. This position is ideal for someone has a strong foundation in administrative support and is ready to grow with the company. Key Responsibilities Updating Excel and client folders with Instructions: Maintain and update spreadsheets, upload documents to the shared drive. Liaising with Valuers, Surveyors and Clients: Coordinate bookings and confirmation of inspections to external parties. Managing and Updating Diaries: Ensure that Surveyors and Valuers’ schedules are up-to-date and well-organised. Track KPIs: Communicating to the teams the reports that are due the following day and keeping records of any delays. Phone Communication: Answer incoming calls, providing professional support and emailing phone messages to the team. Formatting Reports: Prepare and format reports ready to be sent to the Client. Ad-Hoc Tasks: Provide administrative tasks as assigned by Senior Management. Social Media Posts: Assist in creating and scheduling social media posts to enhance our online presence. Follow-Up on Queries: Ensure that all queries from Clients, Surveyors and Valuers are followed up promptly and effectively. Proficiency Requirements Candidates must demonstrate proficiency in the following areas: Microsoft Word: Ability to create, format, and edit documents with consistency and clarity. Microsoft Excel: Strong skills in inputting data into Excel as well as having a keen eye for detail. Microsoft Outlook: Competence in managing emails, calendars, and scheduling tasks. Telephone Etiquette: Excellent phone manners, ensuring professional and courteous communication during calls. Qualifications and Desired Skills Experience: A minimum of 2 years experience in an administrative or operations role. Organisational Skills: Strong ability to manage multiple tasks, maintain detailed records, and meet deadlines. Communication Skills: Excellent verbal and written communication skills, with the ability to liaise effectively with internal teams and external partners. Attention to Detail: High level of accuracy in managing data and preparing reports. Adaptability: Flexibility to work on a variety of tasks and adjust priorities as needed. Tech Savvy: Comfortable using digital tools and platforms, including social media management. Work Arrangement Initial Role: 9am to 6pm, based 4 days a week (Monday to Thursday) in London Bridge. 1 day WFH (Friday) Job Type: Permanent Pay: up to £30,000 per year, discretionary bonus, 25 days holiday Schedule: Monday to Friday Language: English (required)