Income Coordinator

Salary: £24,509 per annum plus opportunity to earn up to 5% performance related pay Part-time, 28 hours per week across five days (working arrangement to be agreed). Office based Contract: part-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced administrator to join us in this customer delivery role within our Income team. With responsibility for monitoring, managing and collecting lower level, early stage, former tenant and sundry debts, you will ensure effective liaison with residents and partners such as debt collection agencies and internal departments and that all administration records and systems are accurately maintained. You will also undertake other general administrative duties including taking minutes, arranging meetings and managing post streams. You will have proven experience successfully delivering administrator duties in a customer service delivery environment and have some knowledge of the principles of debt recovery. First class communication skills are essential, along with the ability to empathise with the needs of residents and a genuine commitment to resolving issues. You will also have excellent organisational skills and be able to manage a varied workload with multiple and competing deadlines. In return, you can expect 27 days holiday (pro-rated), a non-contributory pension, excellent benefits and a flexi scheme.  You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Thursday 21 May 2026. Interviews will be held at the Newlon Head Office on Monday 1 June 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.