Call Handler – Single Point of Access

Are you a compassionate and organised communicator who thrives in a busy, people-focused environment? We have an exciting opportunity as we expand our friendly and supportive Single Point of Access Team as a Call Handler, helping to ensure patients receive the right care at the right time. This customer-facing role is based within our referral service, where you'll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism. The service operates 7 days a week, 07:30 – 20:00, including bank holidays. Call Handlers work five weekday shifts and two weekend shifts, with enhanced pay for weekend work. We're looking for someone who: • Has excellent communication and interpersonal skills • Works calmly and professionally under pressure • Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided) • Is organised, detail-oriented, and able to manage multiple tasks • Has a caring and patient-centred approach in every interaction