Job Description
Summary of the role What are we looking for? The Receptionist is expected to provide a very high quality, welcoming, front of house service for internal and external visitors, staff and students at ArtsEd. This is an important position within the school; our busy reception team are the ‘Face of ArtsEd’ and must at all times be professional and reflective of the diverse and vibrant culture that the school represents. Key Responsibilities Promoting and safeguarding the welfare of children and young persons for who you are responsible and with whom you come into contact. To provide a professional front-of-house role and maintain high standards at all times, as the first point of contact for all students, staff, parents and visitors. To greet and welcome current students, prospective students, staff, parents, contractors and all visitors entering the school, ensuring the sign in procedure is followed and visitors are made away of emergency exit procedures. To find solutions to any reception issues faced by staff, students and all visitors to Reception. To administer incoming enquiries to ArtsEd, whether face-to-face, by phone or via email. To respond to general enquiries, or direct enquiries to appropriate colleagues when necessary. To direct visitors around the building as required. To check in post and deliveries and notify staff to collect items ensuring any deliveries requiring special attention are retained safely until they are collected and maintaining a log of ‘special delivery’ items to verify that they have been collected by the correct person. To manage all outgoing mail (ensuring correct postage and readiness for timely collection). To report maintenance faults to the Maintenance team and ensure that action is taken in a timely manner. To administer the room-hire booking system. To communicate relevant information across the school. To provide general administrative and ad hoc clerical support across the school when required. To ensure adequate precautions are followed to maintain the highest levels of security at all times. To monitor correct usage of security passes and report misuse as appropriate. To maintain security of the school by not allowing any staff member or student to access or leave the building without a security pass. To ensure the highest standards of security are adhered to when allowing visitors access to the building. Person Specification Experience: Significant experience in working in a busy reception. Experience of greeting guests and visitors and making them feel welcome in a positive and friendly manner. Experience of co-ordinating a high volume of traffic, prioritising work and situations. Significant experience of a range of clerical duties and office procedures. Approachable with excellent interpersonal skills. A high standard of personal presentation. Ability to promote a positive image of ArtsEd to all staff, students and visitors. Qualifications: The Receptionist must undertake regular training and demonstrate significant knowledge of Keeping Children Safe in Education, Safeguarding, GDPR, Prevent Duty and Health and Safety First Aid Please see the Job Description for the full Person Specification.