Permanent Case Handler - Customer Service

Job Opportunity: Case Handler - Customer Service

Location: Durham, DH1
Salary: £24,851 + Monthly Bonus after successful 6-month probation
Contract Type: Permanent

Hours: 9am - 5:30pm with a 1-hour lunch break. (37.5 hours per week)

Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment.

What You'll Do:

As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include:

• Processing instructions accurately from the instructing party.


• Conducting client triages and coordinating with medical professionals.


• Managing communications with clients, treatment providers, and other stakeholders.


• Documenting case histories meticulously on our case-management software.


• Taking ownership of cases to ensure timely completion and invoicing.

Why Join Us?

• Life Assurance: 4x salary coverage.


• Healthcare Benefits: Medical Cash Plan with Simply Health.


• Wellness Initiatives: Cycle to work scheme.


• Generous Leave: 23 days holiday, increasing with service.


• Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office.


• Pension Plan: 5% matched contributions.

What We're Looking For:

Essential qualifications include:

• GCSE C grade or equivalent.


• Experience in customer service, either face-to-face or over the phone.


• Basic administration skills and proficiency with Microsoft Office.


• Strong verbal and written communication skills.


• A customer-centric mindset with a willingness to learn and grow.

Desirable Skills:

• NVQ in Customer Service or Business Administration (Level 2).


• Experience in a call handling environment.


• Proven administration skills and experience with complaints handling.


• Excellent IT skills for data management and retrieval.


• A collaborative approach to teamwork and adaptability to change.

Important Notes:

Successful candidates must pass a vetting process, including financial probity checks (no CCJs or bankruptcy) and a basic DBS check.

Ready to Make a Difference?

If you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you!

Apply Today!

Our client values diversity and is committed to creating an inclusive environment for all employees.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.