Job Description
FTE: 1.0 FTE (working 37.5 hours per week) / Part-Time Opportunity also available Duration of Contract: Permanent Salary: HSV3.8-HSV5.15 (£25,608-£29,556) Uplift upon completion of 6-month probation Annual Leave: 23 days plus standard public holidays (increases with length of service) Location: De Havilland Campus, Hatfield, Hertfordshire Main duties and responsibilities As part of our lifeguard and duty operations team, you’ll supervise poolside activity, perform water tests and ensure safe operation and deliver excellent customer service and create a welcoming environment. You will prepare and support events from national competitions to community sessions and maintain high standards of cleanliness and operational readiness. You will work closely with Duty Managers to ensure smooth daily operations. You will lead and support shifts (Senior/Leader levels) Skills and experience required You will have previous experience working within a customer facing role. You will have the ability to build effective working relationships and be a team player. You will have the ability to deliver exceptional customer service. You will have the ability to work flexible and unsociable hours. Qualifications required You will hold a Current and up to date NPLQ or the ability to achieve in the first 3-6 months (internal training provided) You will be educated with a minimum of GCSE or equivalent qualifications including Maths and English Grade D/3 or above. For Senior/Team Leader posts: Appointments considered at Senior & Team Leader level will be dependent on significant and demonstrable skills and experience which align with the desirable criteria accompanied by the additional accountabilities and responsibilities stated. There will be the ability to move up through the salary grades as knowledge and experience grows within the role and agreed set criteria met. REHABILITATION OF OFFENDERS ACT DISCLOSURE AND BARRING SERVICE This post is exempt under the Rehabilitation of Offenders Act 1974 as amended. The University requires that the successful applicant who is offered employment will be subject to a criminal record check from the Disclosure Barring Service before the appointment is confirmed. An Enhanced Disclosure will be required and this will include details of cautions, reprimands or final warnings, as well as convictions. The University of Hertfordshire complies with the ‘Code of Practice for Registered Persons and other recipients of Disclosure Information’. Overseas applicants and UK applicants who have lived abroad Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a ‘Certificate of Good Character/Conduct’ from each of those countries. Please view the job description and person specification for a full list of the duties and essential criteria, click the'Apply' button above. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. Internal applicants – please ensure you apply via your employee self-service portal. We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made. Contact Details/Informal Enquiries: For an informal discussion about this exciting opportunity, please contact Matt Coleman email: m.coleman5@herts.ac.uk Closing Date : 12 May 2026 Interview Date : W/c 18 May 2026 £25,608 to £29,556. Uplift upon completion of 6-month probation, HSV3.8-HSV5.15