Job vacancy: Clinic Coordinator, Royal United Hospitals Bath NHS Foundation Trust, Bath | trac.jobs

Job summary Main area Clinic co-ordinator Grade Band 3 Contract 12 months (Fixed Term) Hours Full time - 37.5 hours per week (including weekends on rotation) Job ref 427-7899569 Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Town Bath Salary £25,760 - £27,476 p.a Salary period Yearly Closing Today at 08:00 Employer heading Clinic Coordinator Band 3 Job overview Join Our Outpatient Booking Team as a Clinic Coordinator An exciting opportunity has come up to join our established, friendly and hardworking Outpatient Booking Team here at the Royal United Hospital in Bath. If you’re passionate about great customer service, enjoy working in a busy environment, and love helping people, this could be the perfect role for you. As a Clinic Coordinator, you’ll play a key part in ensuring our patients have a smooth and positive experience from the very start of their journey. You’ll be responsible for booking and rescheduling a wide range of outpatient appointments, supporting callers with their queries, and carrying out essential administrative tasks that help us deliver safe, efficient and high‑quality care. We’re looking for someone who: Has excellent customer service and communication skills Is organised, accurate and confident using administrative systems Can stay calm and professional under pressure Works well as part of a supportive, fast‑paced team Brings compassion, patience and a positive approach to every interaction You’ll be working closely with colleagues in the Call Handling Team and across the department, ensuring our patients receive a friendly, professional and seamless service. Previous experience in customer service or a busy administrative environment would be an advantage. . Main duties of the job As a key member of the Trust’s Outpatient Booking Centre, you will play an essential role in supporting the smooth and efficient delivery of outpatient services. You will be responsible for managing and operating the partial or full‑booking process for specific outpatient specialties, ensuring patients are scheduled within local, regional and national access targets, including RTT pathways. In this role, you will help ensure patients receive timely appointments, contribute to high‑quality care, and support the Trust in meeting important performance standards. If you're organised, customer‑focused and keen to make a real difference to patient experience, we’d love to hear from you. Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff ne