Job Description
Your new company A well-established residential housebuilder with a strong regional presence is seeking an experienced Customer Service Coordinator to support their customer care team on a 12‑week temporary basis. This organisation delivers high-quality new homes and prides itself on professional aftersales service and customer satisfaction throughout the defects period. Your new role As Customer Service Coordinator, you’ll play a key role in managing the aftercare process for homeowners, ensuring defects are logged, prioritised and resolved efficiently. This is a busy, office‑based customer service role within a housebuilding environment, requiring confidence in liaising with customers, site teams and subcontractors. Key responsibilities will include: Managing customer enquiries during the defects and aftercare period Coordinating remedial works and allocating subcontractors Tracking defects, progress and completions within agreed timescales Liaising with site teams, build managers and maintenance teams Monitoring quality of work and escalating issues where required Maintaining accurate records, audit trails and documentation Supporting customer satisfaction targets and service standards Producing progress updates and status reports Ensuring compliance with health and safety procedures This is an excellent opportunity for someone who has previously worked in customer care or customer service for a house builder and can step in quickly during a busy period. What you'll need to succeed To be successful in this role, you’ll ideally bring: Previous experience in customer service within a housebuilding or residential construction environment Experience handling defects, aftercare or new homes customer queries Strong office‑based customer service and coordination skills The ability to stay calm, professional and solution‑focused when dealing with complaints Confidence liaising with subcontractors and internal teams Good working knowledge of new build defects and remedial works (desirable) Strong organisation, prioritisation and administrative skills Intermediate Microsoft Word and Excel skills The ability to work independently while supporting a wider team Applications are particularly welcomed from candidates with experience as a Customer Service Coordinator, Aftercare Coordinator, Defects Coordinator or Customer Care Administrator for a housebuilder. What you'll get in return 12‑week temporary assignment Competitive hourly rate (dependent on experience) Full‑time, office‑based role in Bedford Immediate start available Opportunity to work with a reputable residential developer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #LI-DNI #4789540 - Jan Bradshaw