Job Description
We are currently seeking a Helpdesk Administrator to join our team in Cambridge, supporting the delivery of building maintenance services across a busy hospital contract.
This is a fast-paced role where you’ll play a key part in coordinating planned preventative maintenance (PPM) and reactive hard services tasks, ensuring all works are logged, tracked, and completed efficiently.
Key Responsibilities:
- Log and manage incoming maintenance requests via phone and email
- Schedule and coordinate PPM and reactive maintenance tasks
- Allocate jobs to engineers and subcontractors
- Monitor job progress and ensure SLAs/KPIs are met
- Update internal systems with accurate job information
- Liaise with clients, engineers, and suppliers to provide updates
- Produce reports and maintain maintenance records
Requirements:
- Previous experience in a helpdesk, facilities, or maintenance coordination role is essential
- Understanding of PPM and reactive maintenance processes
- Strong organisational and multitasking skills
- Excellent communication and customer service abilities
- Experience using CAFM systems essential
- Ability to work under pressure in a busy environment
- Excellent time keeping essential, must be able to attend for 9 am to 5pm (half an hour break) Monday to Friday
For more details or to apply, please contact Liam Hargate at Coyles