Job vacancy: Admin Assistant, Sandwell and West Birmingham NHS Trust, West Bromwich | trac.jobs

Job summary Main area Anticoagulant Service Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (8.30-16.30 - Based at Sandwell Health Campus) Job ref 381-CT-7702121 Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust- Sandwell Health Campus Town West Bromwich Salary £25,760 - £27,476 per annum Salary period Yearly Closing 07/05/2026 23:59 Employer heading Admin Assistant NHS AfC: Band 3 Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community.  We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce. Job overview The Band 3 Anticoagulant Service Administrator provides essential administrative support to ensure the safe and efficient delivery of anticoagulant care. This role is critical for maintaining timely patient pathways, safeguarding referral-to-treatment (RTT) compliance, and supporting clinical teams in managing complex anticoagulation processes. The postholder will: Process referrals and book appointments within clinically defined timeframes. Handle high-volume patient communication , ensuring queries are resolved promptly and professionally. Maintain accurate clinical data across DAWN, Unity, and other Trust systems to support safe prescribing and monitoring. Issue timely correspondence to patients and GPs, reducing delays and improving continuity of care. Support operational resilience by providing reliable cover during staff absence, preventing service disruption and reducing reliance on premium staffing solutions. Contribute to patient safety and experience by ensuring efficient workflows, reducing DNA rates, and enabling clinicians to focus on direct care. This role underpins compliance with NICE guidance and contractual standards, improves patient experience, and strengthens the overall efficiency of the Anticoagulant Service. Main duties of the job Referral and Appointment Management Process referrals, book and reschedule patient appointments in line with clinical timeframes, and update relevant systems accurately. Patient and GP Communication Handle telephone and written queries professionally, issue clinic letters and GP notifications, and maintain clear communication to support continuity of care. Cli