Job vacancy: Reception Supervisor, Sandwell and West Birmingham NHS Trust, Birmingham | trac.jobs

Job summary Main area Primary Care Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (8.30-16.30 - Based at Sandwell Health Campus) Job ref 381-CT-7353359 Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust Town Birmingham Salary £28,392 - £31,157 per annum Salary period Yearly Closing 07/05/2026 23:59 Employer heading Reception Supervisor NHS AfC: Band 4 Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community.  We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce. Job overview Undertaking first line supervision of your allocated team, ensuring the provision of a comprehensive Administration Service, tailored to support a number of Clinical services throughout the Group. To liaise effectively with the Administrative Hub Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the Administrative function or affect Clinical services. To ensure that the service administrative service delivery develops alongside developments within the clinical services Main duties of the job • To provide operational day to day and first line supervision to the Reception Team . • To support the Service Manager in providing comprehensive Administrative support to Clinical Services throughout the Group • To be fully conversant with all local policies and procedures and to ensure they are communicated and adhered to by all members of your team, taking action if needed as appropriate. • To have a comprehensive working knowledge of your area, including all processes to manage referrals, appointment systems (EMIS) according to the different service protocols. • To have experience of working within a busy reception with the ability to handle and process calls effectively and efficiently, • To be fully conversant with and able to use all relevant EPR functionality (EMIS/Docman) and any other software systems used within the Group to manage the business of the Group. • To support the Service Manager in monitoring performance and Supervising the Team. • To support the Service Manager in implementing change. • To provide first line supervision for the Reception Team. • To support the Service Manager in ens