Job vacancy: Appointment Coordinator /Call Handler, Moorfields Eye Hospital NHS Foundation Trust, London | trac.jobs

Job summary Main area Appointment coordinator Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 273-DC-7278959 Employer Moorfields Eye Hospital NHS Foundation Trust Employer type NHS Site Moorfields Eye Hospital Town London Salary £31,554 - £33,270 per annum inclusive of HCAS Salary period Yearly Closing 06/05/2026 23:59 Employer heading Appointment Coordinator /Call Handler Band 3 YOU MAKE US MORE Join Moorfields Eye Hospital NHS Foundation Trust At Moorfields, people’s sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence. We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale. And we’re just getting started. From 2027, we’ll move to our brand-new Oriel site in St Pancras, Camden—a state-of-the-art centre that will unite eye care, research, and education under one roof. This groundbreaking facility, developed in partnership with UCL Institute of Ophthalmology and Moorfields Eye Charity, will enable transformative innovation and collaboration like never before. Could you be part of this future? Make us more. Job overview Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge. To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems. **Please note we are unable to offer visa sponsorship for this role** Main duties of the job To register patients on the Patient Administration System To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time. To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame. To cancel and rebook patient appointments, following the guidelines issued by the relevant service. Working for our organisation At Moorfields, we provide more than just an excellent career and great colleagues to work with.  We also offer: Salary