Job Description
Customer Support Coordinator (Temp‑to‑Perm)
Immediate start - this is likely to be in the next 1-2 weeks so we cana only consider candidates with either no notice or up to 1 week maximum.
Location: Outskirts of Tonbridge - driver essential unless you live in Tonbridge or the surrounding area.
£15.00 - £16.00 per hour as a temp with weekly pay
Up to £29,600 once permanent
Newly refurbished office
Free onsite parking
Excellent benefits and progression available long-term
We're recruiting a proactive and customer‑focused Customer Support Coordinator on a temp‑to‑perm basis, supporting customers who have purchased a product under warranty.
You'll take ownership of customer queries, issues, and complaints, coordinating actions through to resolution while keeping customers fully informed and ensuring service levels are met.
This role suits someone who thrives in a fast‑paced environment, remains calm under pressure, and enjoys working collaboratively while confidently managing their own workload.
This is a full‑time, office‑based role within a supportive team of seven, offering excellent training delivered online, in person, and on the job.
The role begins with structured shadowing to learn systems, processes, and team dynamics, with strong progression opportunities supported by a highly experienced manager. You will manage a set of regional customers, primarily via email, using an internal task dashboard, while also providing updates and liaising with external contractors by phone.
Success in this role requires confidence, a willingness to learn, strong customer service skills, and the ability to communicate effectively, with full training provided to handle a wide range of customer queries. This is a temporary position with the opportunity to become permanent for the right candidate.
The ideal candidate will have:
- Previous experience in a fast‑paced customer service environment
- Strong interpersonal and communication skills
- Proven ability to work collaboratively with internal teams and external partners
- The ability to work independently, prioritise tasks, and use initiative to solve problems
- A calm, resilient, and measured approach in challenging situations
Employees benefit from a comprehensive rewards package that includes retail discounts, company‑funded life assurance and private healthcare, as well as access to a high‑quality pension scheme with employer contributions.
The organisation is committed to creating opportunities for long‑term growth and development, providing industry‑leading professional training to help individuals unlock their potential and achieve their career and personal ambitions. Development is shaped around individual interests, strengths, and aspirations, valuing the unique skills and expertise each person brings. Together, this creates a collaborative and supportive environment that makes it a great place to build a future.
If you enjoy problem‑solving, delivering outstanding customer service, and seeing tasks through from start to finish, we'd love to hear from you.
Please note this is a temporary role to start with therefore you will need to be available immediately or with no more than 1 weeks notice in your current role.
*AMAZING* Benefits of becoming an Office Angels Temp:
Weekly pay, up to 28 days annual leave, retail discounts, support from a dedicated consultant, free eyecare vouchers, temp of the month awards, first access to permanent roles and more!
Next steps…
If you're interested in this position and have the skills and attributes listed above then please apply today.
* Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on 01892 614242 ASAP/within 24 hours to discuss the position in further detail with Rhiannon or Carly. We look forward to your application.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office A