Job vacancy: Call Handler – Single Point of Access, York and Scarborough Teaching Hospitals NHS Foundation Trust, York | trac.jobs

Job summary Main area Community Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Shift patterns across 7 day week. We will consider applications for part time / reduced hours) Job ref 419-7590506-CH-FH Employer York and Scarborough Teaching Hospitals NHS Foundation Trust Employer type NHS Site Archways Town York Salary £25,272 per annum / pro rata Salary period Yearly Closing 03/05/2026 23:59 Employer heading Call Handler – Single Point of Access Band 2 Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders). Our Values We are KIND We are OPEN We pursue EXCELLENCE We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population. People for Patients. Our People, our Patients, our Priority Job overview Are you a compassionate and organised communicator who thrives in a busy, people-focused environment? We have an exciting opportunity as we expand our friendly and supportive Single Point of Access Team as a Call Handler , helping to ensure patients receive the right care at the right time. This customer-facing role is based within our referral service, where you’ll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism. The service operates 7 days a week, 07:30 – 20:00, including bank holidays. Call Handlers work five weekday shifts and two weekend shifts, with enhanced pay for weekend work. We’re looking for someone who: • Has excellent communication and interpersonal skills • Works calmly and professionally under pressure • Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided) • Is organised, detail-oriented, and able to manage multiple tasks • Has a caring and patient-centred approach in every interaction A Personal Message from the Team “Our Call Handlers are often the first point of contact for patients and healthcare professionals — it’s a role that truly matters. We’re a supportive, close-knit team that takes pride in delivering a caring, efficient service. If you’re someone who enjoys helping others and thrives in a busy environment, we’d love to hear from you.” Main duties of the job **INTERVIEWS FOR THIS ROLE WILL TAKE PLACE ON WEDNESDAY THE 13TH OF MAY** • Receive referrals by telephone or electronically and gather accurate patient details • Input referral information onto SystmOne and maintain up-to-date electronic care records • Provide administrative support such as scanning documents, taking messages, and signposting enquiries • Handle all communications with empathy, efficiency, and respect for patient confidentiality • Work collaboratively with colleagues to ensure smooth service delivery and exce