Job Description
Location: Hitchin, Hertfordshire
Contract Type: Temporary
Assignment Duration: 17/04/2026 to 10/05/2026 (approx. 3-4 weeks)
Working Hours: Monday to Friday, 8:00am - 4:30pm
Job Category: Planning
Region: Hertfordshire
The Role
We are currently recruiting for a Temporary Repairs Service Planner to support the scheduling and deployment of trade operatives to tenant properties. This is a full-time, office-based position located in Hitchin.
This is a short-term temporary assignment, expected to run from 17th April to 10th May 2026.
The Client
This role supports a newly launched contract with Cambridge Housing Society, commencing on 1st April. This is a long-term partnership covering approximately 3,000 residential properties across Cambridgeshire, from Wisbech to Haverhill, with the majority located in central Cambridge.
The service includes:
- Responsive repairs
- Voids
- Cyclical works
- Planned maintenance
Key Responsibilities
- Work within the Repairs and Maintenance Planning team to deliver an effective service and identify improvements
- Review daily schedules and implement adjustments where required
- Allocate repairs and maintenance tasks to appropriate operatives
- Liaise with operatives, tenants, and the client to ensure high levels of customer service
- Coordinate the completion of daily work orders
- Monitor and track jobs through to completion to ensure a first-time fix
- Reschedule and update appointments using planning systems as required
- Review the previous day's schedule to ensure all jobs are completed and closed
- Work towards individual and client KPIs
- Ensure trade skill sets and geographic planning are used effectively
Requirements
- Strong customer service experience