Job Description
Paving and Walling + KPRO - Kilcullen, Co. Kildare
Our Paving & Walling and KPRO businesses are high-performance and profitable business units supporting both our Irish and UK-based customers. With best-in-class expertise and experience, underpinned by our technologically advanced facilities, we manufacture and retail a complete range of premium paving, walling, render and mortar products.
As a Customer Service Representative, you will be the first point of contact for our customers. Your role is to handle inquiries, resolve complaints, and ensure our customers receive the highest quality of service. This position requires excellent communication skills, problem-solving abilities, and a keen understanding of our product line.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and in person.
Handle and resolve customer complaints with professionalism and efficiency.
Provide detailed information about our building materials, including product specifications, availability, and pricing.
Process orders, returns, and exchanges accurately.
Maintain detailed records of customer interactions, transactions, and feedback.
Coordinate with other departments to ensure timely delivery and fulfilment of customer orders.
Assist in developing and implementing customer service policies and procedures.
Follow up with customers to ensure their issues are resolved and their satisfaction is achieved.
Skills Required:
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Proficiency in using customer service software and databases.
Familiarity with building materials and the construction industry is a plus.
Ability to multitask and manage time effectively in a fast-paced environment.
High level of attention to detail and accuracy.
Customer-oriented mindset with a passion for delivering exceptional service.
What You Get:
Kilsaran is an organisation that believes our people are our greatest strength, and our success is down to the dedication and enthusiasm of our team. As such, we have dedicated benefits structures to reward our team. The benefits on offer for this position are as follows:
Competitive Salary
Annual Bonus
Twenty-one Days Annual Leave
Further Training and Development Support
Additional Benefits:
Sick Pay Scheme
Employee Assistance Programme
Cycle-to-work Scheme
Career Progression Opportunities
Hiring Process Upon Application:
Telephone Screening
1 round interview process
Offer to the successful candidate