Quality/Technical Support Specialist

Does a career within Quality appeal to you? We have an exciting opportunity for a Technical Support to join our team!

The Company: Here at Cambridge Commodities, we are a leading supplier of nutritional ingredients and product solutions to the sports nutrition, food & beverage, animal nutrition and health & wellbeing industries.

People are at the very core of our business, whether they are our employees, our customers, or the end consumer. Our people focused culture promotes a friendly environment where employees enjoy coming to work. Some other benefits of working for us include:

• State of the art facilities with electric car charging points,
• Personal development investment,
• L&D system (700+ courses),
• Free on-site gym,
• Free fruit, tea & coffee,
• Death in Service benefit (4 x salary),
• Wellbeing EAP App and hotline,
• Salary Sacrifice Pension Scheme,
• Cycle to Work Scheme,
• Green Car Scheme,
• Optional Bupa Healthcare Scheme,
• Paid Time off for Charity and blood donations,
• Social Events, and more.

Protecting the environment and supporting sustainability is also hugely important to us and we are proud to be achieving zero waste to landfill with a highly energy efficient Head Office.

If you think you would like to be a part of Cambridge Commodities, keep reading for more details on the role.  

Hours of work: 37.5 hours per week

Schedule: Monday to Friday, 09:00 - 17:30

Location: On-site, with some hybrid working available

Salary: £24,200 - £24,440

The Role: We are seeking a knowledgeable and detail-oriented Quality / Technical Support Specialist to provide high-level technical and quality support to our customers, primarily within the food supplement and ingredient sector. Key responsibilities include:

• Provide quality and technical support to customers regarding food ingredients and supplements
• Interpret and respond to customer queries using available technical data
• Liaise with suppliers to obtain additional technical information where required
• Review and verify supplier information to ensure compliance with food safety, legal, and quality standards
• Support customer and supplier complaint investigations
• Complete customer portals, questionnaires, and documentation relating to products, supplier sites, and quality systems
• Interpret analytical test results and assess compliance with technical specifications
• Validate and maintain product technical documentation
• Ensure compliance with HACCP, TACCP, VACCP, food safety standards, allergen controls, and relevant food legislation
• Deliver excellent customer service through timely and accurate communication

The requirements: To be successful in this role, you will have these essential skills and attributes:

• Outstanding attention to detail and ability to manage multiple products and customer relationships
• Excellent written and verbal communication skills
• Ability to work independently and prioritise workload effectively
• IT literate with proficiency in key Microsoft packages
• Exceptional analytical skills
• Excellent organisational and planning skills

Desirable:

• Degree in Science or related discipline
• Experience working with large product portfolios
• Familiarity with quality management systems and supplier approval processes
• Knowledge of HACCP, TACCP, VACCP, food safety standards, allergens, and general food legislation
• Experience within food ingredients, supplements, or food manufacturing
• Ability to interpret technical specifications and laboratory test results
• Experience supporting complaint investigations 

Our Commitment: CC are an equal opportunities employer who is committed to creating and fostering an inclusive environment. We will consider all applicants based purely on their abilities to fulfil the role. So, if you're looking for a company that is committed to making a positive impact and you feel your skills match our requirement, we encourage you to apply!