Job Description
The Support Technician will play a key role in ensuring seamless technical support and maintenance within the software industry. This permanent position in Birmingham requires a detail-oriented professional to assist with system troubleshooting and provide exceptional service. Client Details This opportunity is with a medium-sized organisation known for its expertise in the Technology & Telecoms sector. The company is committed to delivering innovative solutions and superior service, fostering a professional and collaborative work environment. Description Deliver a high standard of customer service at all times Act as the first point of contact for customer support issues Liaise with internal teams when necessary Diagnose and resolve software and application issues Set up, maintain, and remove user network and email accounts Provide remote support for a user base of 800+ end users Maintain clear communication with customers via phone, portal, and remote tools Apply a structured and methodical approach to problem-solving Profile A successful Support Technician should have: Strong interest in IT (previous IT or application support experience preferred) Well-organised, self-motivated, and proactive Excellent interpersonal and communication skills Professional phone manner Ability to work independently and under pressure Familiarity with Microsoft Office products Good analytical and troubleshooting skills Basic understanding of PC/desktop architecture Job Offer Competitive salary ranging from £28,000 to £29,000 per annum. Opportunity to work in the dynamic software industry. Permanent position based in Birmingham, offering job security. Supportive and professional company culture focused on growth and innovation. Potential for career development and skill enhancement. If you are a motivated Support Technician seeking an exciting role in Birmingham, we encourage you to apply today!