Job Description
Customer Service Advisor / Contact Centre Agent Watford | Fully On-Site | Fixed-Term Contract Full Training Provided | Shift-Based Role Including Weekends We’re hiring Customer Service Advisors to join a busy, friendly team in Watford. This is a phone-based role where you’ll be helping customers with a range of incoming calls, providing a positive experience and clear support throughout the day. This is a great opportunity for someone looking to get into an office-based role, pick up valuable customer service experience, or secure a short-term position with the potential to become permanent. Whether you’re at the start of your career, returning to work, looking for a summer role, or simply want a fresh start, we’d love to hear from you. What you’ll be doing Taking a high volume of inbound calls from customers Listening carefully and helping resolve a range of queries Providing a friendly, professional and helpful experience on every call Accurately updating information and logging call details Working as part of a supportive on-site team in a fast-paced environment What we’re looking for A confident and friendly phone manner Good communication and listening skills A positive attitude and willingness to learn Reliability and a strong work ethic Comfort working on-site in Watford, five days a week Flexibility to work a varied shift pattern, including weekends What’s on offer Full training from day one A supportive team environment Valuable experience with a well-known, highly respected business A short-term contract with genuine potential to lead to a longer-term opportunity A chance to build experience in a fast-moving customer-focused environment This is an ideal role for someone who enjoys speaking to people, wants to be part of a busy team, and is looking for a role they can start quickly and make an impact in.