Job vacancy: Therapies Clerical Officer - Physiotherapy, Cwm Taf Morgannwg University Health Board, Mountain Ash | trac.jobs

Job summary Main area Physiotherapy Grade Band 2 Contract Permanent Hours Part time - 30 hours per week (4 days per week (Weds off) 8am - 4pm with 30 mins lunch) Job ref 110-AC119-0426 Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site Ysbyty Cwm Cynon Town Mountain Ash Salary £26,300 per annum pro rata Salary period Yearly Closing 21/04/2026 23:59 Employer heading Therapies Clerical Officer - Physiotherapy Band 2 Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board. Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together. At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive. Discover more about working with us here: Cwm Taf Morgannwg University Health Board – Join CTM Home - Cwm Taf Morgannwg University Health Board The Agenda for Change Pay Award for 2026/27 is effective from 1 st April 2026. Please note successful applicants with a start date from 1 st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086 Job overview We are seeking highly motivated individuals to work within a very busy first appointment hub based in Ysbyty Cwm Cynon, supporting Physiotherapy services. All calls relating to new patient physiotherapy appointments across 6 hospital sites are handled centrally by our administration team in the hub, therefore the successful candidate will need to be resilient and confident in speaking to patients and dealing with a very high volume of calls as a primary function of role. The successful candidate will have previous office and/or call centre experience, ideally in a similar role within the NHS, Social Care or other health related environment. The successful candidate will have good interpersonal skills, excellent communication skills and enjoy working as part of a busy team. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom. Main duties of the job To be the first point of contact for all telephone calls and patient queries relating to first appointments for the physiotherapy service, booking patients into the appropriate clinics, making outbound calls to