Job vacancy: Outpatient Department – Receptionist/Clerical Officer BGH, East Lancashire Hospitals NHS Trust, Burnley | trac.jobs

Job summary Main area Diagnostics & Clinical Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday between the hours of 8am to 5pm) Job ref 435-D056-26 Employer East Lancashire Hospitals NHS Trust Employer type NHS Site Burnley General Hospital Town Burnley Salary £25,272 pa Salary period Yearly Closing 30/04/2026 23:59 Employer heading Outpatient Department – Receptionist/Clerical Officer BGH Band 2 At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. Job overview At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work. The post holder will be responsible for the provision of a comprehensive and efficient Reception Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst maintaining confidentiality at all times. Burnley General Hospital Outpatient Receptionist/Clerical Officer - 37.5 hours Monday to Friday, 7.5 hours a day, generally work between 8am to 5pm but maybe asked to cover between 8am to 8pm (7.5 hours) We have a fantastic team of people who are conscientious, caring, reliable, flexible and compassionate, all qualities which are essential to the NHS. If you want to be part of this team and have the necessary skills, we would like to meet you. Main duties of the job A flexible approach to work is essential with a willingness to work across sites (Royal Blackburn & Burnley General Teaching hospitals) between the hours of 8am and 8pm, as you will be required to cover for holidays or sickness absence, this may also include Bank Holidays.  You will be trained on all systems used at ELHT. Your duties will include, but not limited to , answering queries from patients whilst working on a busy reception desk as well as by telephone. This will include greeting and arriving patients, making follow up appointments . You must be able to deal with people confidentiality and sensitively both face to face and over the telephone, ensuring a high level of customer care. Arrange when necessary the attendance of interpreter/link workers for patients who require communication assistance when attending clinics and booking patient transport for their return journey. You will also need to prepare casenotes provided for certain clinics, ensuring  specific attention to the data items required for commissioning purposes and data quality in line with the Trust’s Clin